This Privacy Policy explains what personal information 400 ph collects from players in the Philippines, how we use it, and the steps we take to keep it secure. By registering or using our platform, you agree to the practices described here. We encourage you to read this page carefully so you understand your rights and our responsibilities.
When you register on 400 ph, we collect personal information that is necessary to create and manage your account. This includes your full name, date of birth, email address, mobile number, and your preferred payment method details such as your GCash or Maya account reference. We also collect technical data automatically when you use our platform, including your device type, browser version, IP address, and session activity logs. This technical datahelps us detect unusual login activity, prevent fraud, and improve the overall performance of the platform for players across the Philippines. If you contact our support team, we may also retain records of that communication to help resolve your query more effectively. We only collect information that is genuinely needed to operate the platform and provide you with a safe, enjoyable experience.
The personal information you provide is used primarily to verify your identity, process your deposits and withdrawals in Philippine pesos, and maintain the security of your account on 400 ph. We use your contact details to send you important account notifications, such as transaction confirmations, security alerts, and updates to our platform policies. Your session and device data helps us optimise the mobile experience so the platform loads quickly and reliably on smartphones commonly used by Filipino players. We may use aggregated, anonymised data to analyse platform usage trends and improve our game offerings, but this data cannot be used to identify any individual player. We do not use your personal information to make automated decisions that would significantly affect your account without human review. Any use of your data beyond what is described in this policy will only occur with your explicit consent or as required by applicable Philippine law.
400 ph does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share limited data with trusted service providers who assist us in operating the platform, such as payment processors that handle GCash and Maya transactions, and technology partners who support our server infrastructure. These third-party providers are contractually required to handle your data securely and only for the specific purpose for which it was shared. We may also disclose your information to regulatory authorities or law enforcement agencies in the Philippines if we are legally required to do so, or if we believe disclosure is necessary to protect the rights and safety of our players. In the event that 400 ph undergoes a business restructuring or ownership change, your data may be transferred as part of that process, and you will be notified in advance. Outside of these limited circumstances, your personal information remains strictly within the 400 ph platform.
We retain your personal information for as long as your account remains active on the 400 ph platform, and for a reasonable period thereafter as required by Philippine financial and gaming regulations. Transaction records and account activity logs may be kept for up to five years following account closure to comply with anti-money laundering obligations and regulatory audit requirements. If you request that your account be closed and your data deleted, we will action that request promptly, subject to any legal retention obligations that prevent immediate deletion. Data that is no longer needed for any operational or legal purpose is securely deleted or anonymised so it can no longer be linked to you. We review our data retention practices periodically to ensure we are not holding personal information longer than necessary. If you have questions about how long specific types of data are kept, you may contact us at [email protected].
As a player based in the Philippines, you have the right to access the personal information that 400 ph holds about you at any time by submitting a request to [email protected]. You may also request that we correct any inaccurate or incomplete information in your account profile, and we will update our records promptly upon verification. If you believe that your data is being processed in a way that is not consistent with this Privacy Policy or applicable Philippine law, you have the right to raise a complaint with us directly or with the relevant data protection authority. You may request the deletion of your personal data, subject to any legal obligations that require us to retain certain records. If you wish to withdraw your consent for any specific use of your data, you can do so by contacting our support team, though this may affect your ability to use certain features of the platform. We are committed to responding to all data-related requests within a reasonable timeframe and in accordance with our obligations under Philippine data privacy regulations.
400 ph implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is handled using industry-standard security protocols to prevent interception during transmission. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their specific job functions, and all staff are trained on data protection responsibilities. We conduct regular reviews of our security practices to identify and address potential vulnerabilities before they can be exploited. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities as required by law, and take immediate steps to contain and remediate the incident. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your 400 ph account and to keep your login credentials confidential at all times.
400 ph reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable Philippine regulations. When we make changes, the revised policy will be published on this page with an updated effective date, and we will make reasonable efforts to notify registered players of significant updates. Your continued use of the platform after any changes have been published constitutes your acceptance of the revised Privacy Policy. If you do not agree with any updates, you should stop using the platform and contact us at [email protected] to request account closure. We recommend reviewing this page periodically so you are always aware of how your personal information is being handled. This Privacy Policy was last reviewed and updated in 2025 and applies to all players using the 400 ph platform in the Philippines.
Quick answers to what Filipino players most often ask about how their data is handled.
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